Dispute Resolution Training & Services
CONTINUING
EDUCATION
Transfers & Cancellations
If you enrolled using a Credit or Debit Card
Registrations cancelled fifteen (15) or more days prior to the first day of the seminar will receive a 100-percent refund of tuition paid, less a 3.5% service processing fee. Registrations cancelled between fourteen (14) and eight (8) days prior to the program start date will be charged a $200.00 administrative fee in addition to a 3.5% service processing fee. Cancellations made seven (7) days or less prior to the first day of the seminar will be charged 50-percent of the tuition price in addition to a 3.5% service processing fee. If, for any reason, you cannot attend the session for which you registered, you may transfer to a different session of the same program, at no additional charge, so long as there is a seat available in the other session.
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If you enrolled with Affirm
Registrations cancelled fifteen (15) or more days prior to the first day of the seminar will receive a 100-percent refund of tuition paid, less a 6% service processing fee. Registrations cancelled between fourteen (14) and eight (8) days prior to the program start date will be charged a $200.00 administrative fee in addition to a 6% service processing fee. Cancellations made seven (7) days or less prior to the first day of the seminar will be charged 50-percent of the tuition price in addition to a 6% service processing fee. Regardless of when a refund is requested, once it is approved, the refunded amount will be processed through Affirm. If you have questions about the Affirm process, please visit this page. Any participant who cannot attend the session for which she/he is registered, may transfer to a different session of the same program, so long as there is a seat available in the other session.
Grievances
We review all complaints and grievances and take their resolution very seriously. Additionally, we report all grievances and complaints to our accrediting bodies and co-sponsors and must report how we resolve the issues and how we have improved our programs to prevent similar experiences for future students. If you have any concerns or would like to file a complaint or grievance for any reason, you can call 800-306-1020 or use the form below. You have the option of leaving your name and contact information or filling out the form anonymously. Please describe the specifics of the situation so we can take appropriate actions to resolve your issue and so we can make changes to specific programs or address problems with particular instructors. Thank you for helping CRT continually improve its programs.
